How many Program workers and support persons are there involved in a specific case and what are their roles?

In each and every case, a minimum of three workers from the Program are involved as part of the team.  Where children are involved an additional conflict resolution worker may be added.

Intake and administration worker

Family conflict worker (for adults)

Note: During the first step mediation process when the parties have agreed to mediate, at least one member of the family conflict resolution team for the adults will be someone who is trained in mediation.

Family conflict worker (for children)

Note: Any team member assigned to deal with children who are of an age and maturity to have their wishes and preferences heard, will be trained in interview techniques for children including the use of video recording technology.

Case Manager


Lawyers will continue to play an important part in resolving family conflict. For those who can afford and choose to have a lawyer, the lawyer will still review documents and provide legal advice to the party they represent. However, under the program lawyers will be able to focus most of their time on the actual practice of law and less on procedural issues such as case conferences and dealing with the frivolous day to day issues which clients often call their lawyer about. Many of the minor procedural issues involving communication and children’s issues are dealt with by the trained workers in the program who will work with any of the lawyers involved towards reducing conflict.

Third-Party Referral Services (optional – fee for services or pro bono)

If any of the parties require outside professional help in specific areas of concern during their participation in the Program’s mediation or conflict resolution processes, there is a referral list of professionals offering specific types of services. Professionals whose names appear on the thirdparty referral list will be screened to ensure that they provide services in accordance with the principles and objectives of the Program. Some of these services could include:

Professional advisory group members (volunteer positions)

While not involved directly with individual conflict resolution cases, there is a group of various professionals from various backgrounds who form the Program’s professional advisory group.  These professionals include lawyers, social workers, police officers, psychologists, doctors, mediators, etc. The professional advisory group members review policies and procedures from time to time so that they can make recommendations for changes, if required, regarding the operation of the Program with respect to the delivery of services, dealing with complaints and/or issues related to child abuse or neglect, etc.